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Hotels & hospitality on WhatsApp
Turn every guest stay into a five-star experience.
Meet guests on WhatsApp before they arrive, during their stay and after checkout. A shared inbox, AI assistant and automations keep your team responsive without lifting a finger.
- Booking confirmations
- AI-powered guest replies
- Automated follow-ups
Respond in under 3 minutes
Guests message on WhatsApp expecting instant answers. AI and automation keep your response time below 3 minutes, day or night.
One inbox for every department
Front desk, housekeeping, concierge — everyone sees the same conversation. No double-replies, no lost requests.
Multilingual by default
AI understands and replies in French, Arabic, English and more — so every guest feels at home, no matter where they're from.
The challenge
Guests expect instant replies. Your team is juggling WhatsApp, phone calls and walk-ins.
Requests come in on WhatsApp, email, booking platforms and at the front desk. Without a unified system, things slip through the cracks — and a missed request becomes a bad review.
- "A guest messages at 11pm asking for extra towels — nobody sees it until morning."
- "Two staff members respond to the same request because there's no shared view."
- "VIP guests get the same slow response as everyone else — no priority queue."
- "Post-stay review requests never go out because there's no automation in place."
The guest lifecycle
From booking to five-star review.
Every guest interaction flows through a clear path — confirm, welcome, serve, resolve, follow up and learn.
Welcome
Personalized pre-arrival message with tips and upgrades.
Serve
Guest requests handled instantly from the shared inbox.
Resolve
Issues escalated to the right department in seconds.
Follow up
Automated checkout message and review request.
Learn
Analytics reveal what guests love and what needs fixing.
Shared inbox
Every guest request in one place. Nothing falls through the cracks.
All WhatsApp messages — from booking confirmations to room service requests — land in a single shared inbox your whole team can access.
- Internal notes let staff hand off context without the guest seeing it
- Collision detection shows when another team member is viewing the same conversation
- Status labels (open, in-progress, resolved) keep the queue organized
AI assistant
Instant replies, even at 2am. Your AI concierge never sleeps.
AI reads every incoming message and drafts a reply in your hotel's tone — answering FAQs, confirming requests and suggesting upgrades automatically.
- Suggestions learn from your best staff replies over time
- Multi-language support — reply in French, Arabic or English automatically
- AI includes hotel-specific info like restaurant hours, pool schedules and local tips
- Staff can edit suggestions before sending to keep the personal touch
Smart routing
The right department, every time. Automatically.
Rules route guest requests by topic, language and urgency — so housekeeping, concierge and front desk each get what they need without manual triage.
- Balance requests across staff with round-robin or least-busy routing
- Set working hours per department so messages route to available teams
- Escalation rules bump unresolved requests after a configurable timeout
- Full audit trail shows who handled what and when
Guest analytics
Know what guests love. Fix what they don't.
Real-time dashboards track response times, guest satisfaction and request resolution — so you can keep standards high across every shift.
- Track first-response time and resolution time across every department
- See which requests generate the most tickets and build playbooks around them
- CSAT surveys sent automatically after checkout
- Export reports for weekly management reviews
Hospitality playbooks
Proven plays for hotels and riads.
Ready-to-use templates for the most common hospitality scenarios — from booking confirmation to post-stay review.
Booking confirmation
Instantly confirm reservations with arrival details, directions and a personal welcome message.
Early check-in & late checkout
Automated availability check and instant confirmation when a guest requests schedule changes.
Room service ordering
WhatsApp menu with quick-reply buttons for breakfast, lunch and dinner — orders go straight to the kitchen.
Issue escalation
Detect urgent requests (noise, cleanliness, safety) and escalate to the duty manager instantly.
Post-stay review request
Automated thank-you message 24 hours after checkout with a direct link to Google or TripAdvisor.
VIP welcome sequence
Personalized pre-arrival message with exclusive offers, upgrade options and local recommendations.
Frequently asked questions
Can I use my hotel's existing WhatsApp Business number?
Yes. Dealup connects to your current WhatsApp Business API account — no number change needed. Setup takes about 15 minutes.
How does the AI concierge work?
Our AI reads each incoming message, understands the context and drafts a reply using your hotel's information — restaurant hours, pool schedules, local tips and more. Staff review and edit before sending.
Can different departments share the same inbox?
Yes. Front desk, housekeeping, concierge and F&B can all access the same inbox with role-based visibility. Each department sees what's relevant to them.
Does it support multiple languages?
Dealup supports French, Arabic, English and more out of the box. The AI detects the guest's language and replies accordingly — perfect for international guests.
Can I send promotional messages to past guests?
Yes. You can segment guests by stay date, room type or preferences and send targeted WhatsApp campaigns for seasonal offers, events and loyalty rewards.
Does it integrate with my PMS?
Dealup connects with popular property management systems and booking platforms. Guest data syncs automatically so your team always has the full context.
Ready when you are
Start delighting guests where they already are — on WhatsApp.
Set up your hotel's shared inbox in minutes — no code required. Every booking, request and review in one place.