Receive
All WhatsApp messages land in one shared inbox instantly.
Customer support on WhatsApp
Resolve conversations before your customers have to ask twice.
Meet your customers on WhatsApp where they already are. A shared inbox, AI-assisted replies and smart routing mean every conversation gets resolved faster — no tickets lost, no context dropped.
- Shared team inbox
- AI-powered suggestions
- Smart routing rules
Conversations — Team Inbox
AIFatima Z.
My order hasn't arrived yet
Youssef A.
How do I return an item?
Amina B.
Can I change my delivery address?
Omar K.
Thank you for the quick fix!
Hi, my order #4821 hasn't arrived and it's been 5 days.
Hi Fatima! Let me check that for you right away. I can see your order is at the Casablanca hub — it should arrive tomorrow. I'll send you a tracking link.
That's great, thank you so much!
Resolve on the channel they prefer
Customers reply faster on WhatsApp than email or forms — resolution times drop across the board.
One inbox for the whole team
No more copy-pasting between chats. Every agent sees the same conversation, same history, same context.
AI that knows your business
Suggested replies trained on your products, policies and tone — agents approve, edit or ignore in one tap.
The challenge
Customers expect instant replies. Your team is drowning in scattered conversations.
Messages come in on WhatsApp, email, Instagram DMs and contact forms — and your agents are switching between tabs, losing context and missing follow-ups.
- Customers send messages at 10pm and expect an answer by morning — but your team can't see the queue
- Two agents reply to the same conversation because there's no assignment system
- Important questions get buried under order-status pings with no way to prioritize
- Without a shared view, there's no way to measure response quality or team performance
The support lifecycle
From first message to happy customer.
Every conversation flows through a clear path — receive, understand, route, resolve, learn.
Understand
AI reads the message and suggests the right response.
Route
Smart rules assign the ticket to the best agent or team.
Resolve
Agent replies with full context and customer history.
Follow up
Automated check-ins keep the conversation going.
Learn
Analytics reveal what's working and what needs fixing.
Shared inbox
Every conversation in one place. Zero context lost.
All WhatsApp messages — campaigns, broadcasts, customer inquiries — land in one shared inbox your whole team can see, assign and answer.
Assigned to Youssef • Support
12 openFatima Z.
My order hasn't arrived yet
Youssef A.
How do I return an item?
Amina B.
Can I change my delivery address?
Hi, my order #4821 hasn't arrived and it's been 5 days.
Hi Fatima! Let me check that for you right away. I can see your order is at the Casablanca hub — it should arrive tomorrow.
That's great, thank you!
You're welcome! I've also sent you a tracking link via WhatsApp. Is there anything else I can help with?
- Internal notes let agents hand off context without the customer seeing
- Collision detection shows when another agent is viewing the same chat
- Status labels (open, pending, resolved) keep the queue organized
AI Suggestion
How do I return the blue jacket I bought last week?
Hi! You can start a return within 14 days. I'll send you the return form right now — just fill in your order number and we'll arrange a pickup.
AI suggested reply — tap to insert or edit
AI assistant
Suggest, don't replace. Your agents stay in control.
AI reads every incoming message and drafts a reply in your brand's tone. Agents approve, edit or skip — resolutions speed up without losing the human touch.
- Suggestions learn from your best agents' replies over time
- Multi-language support — reply in French, Arabic or English automatically
- Suggested replies include product info, policy details and order status
- Agents can training the AI by editing suggestions before sending
Smart routing
The right agent, every time. Automatically.
Rules route conversations by language, topic, customer value or agent availability — so no one waits and nothing falls through the cracks.
Routing rules
Language detection
Route Arabic messages to Arabic-speaking agents
VIP customers
Priority queue for high-value customers
Order issues
Send to the operations team directly
After hours
AI handles basic questions, escalates complex ones
- Balance workload across agents with round-robin or least-busy routing
- Set working hours per agent so tickets only route to available team members
- Escalation rules bump unresolved tickets after a configurable timeout
- Full audit trail shows who handled what and when
Support analytics
Know what's working. Fix what isn't.
Real-time dashboards track response times, resolution rates and customer satisfaction — so you can coach your team and improve continuously.
Support dashboard — This week
Avg. first reply4 min
-18%
Resolution rate92%
+8%
CSAT score4.8
+0.3
Conversations156
+24%
50m25m0
MonTueWedThuFriSat
- Track first-response time, resolution time and handle time per agent
- See which topics generate the most tickets and build self-serve answers
- CSAT surveys sent automatically after resolution
- Export reports for weekly team reviews
Support playbooks
Proven customer support plays.
Ready-to-use templates for the most common support scenarios — customize them to your business in minutes.
Order status reply
Instantly share tracking info and delivery estimates when a customer asks about their order.
Return & exchange flow
Step-by-step return instructions with a pre-filled form link sent in one message.
Complaint escalation
Detect frustrated customers and escalate to a senior agent with full context attached.
Post-resolution follow-up
Automated check-in 48 hours after resolution to confirm the customer is satisfied.
FAQ auto-reply
Instant answers to the top 20 questions your team answers every day.
VIP welcome sequence
Personalized greeting and dedicated agent assignment for high-value customers.
Frequently asked questions
Can I use my existing WhatsApp Business number?
Yes. Dealup connects to your current WhatsApp Business API number — no need to change numbers or lose your chat history.
How does the AI suggestion work?
Our AI reads each incoming message, understands the context and drafts a reply in your brand's tone. Your agents review, edit or approve before sending — they're always in control.
Can I assign conversations to specific agents?
Yes. You can manually assign conversations or set up automatic routing rules based on language, topic, customer value or agent availability.
Does it support multiple languages?
Dealup supports French, Arabic and English out of the box. AI suggestions can auto-detect the customer's language and reply accordingly.
What analytics are available?
You get real-time dashboards for first-response time, resolution rate, CSAT score, agent performance and topic trends — all exportable for team reviews.
Can I integrate with my existing tools?
Dealup connects with your CRM, e-commerce platform and helpdesk tools via API and native integrations. Customer context flows automatically.
Ready when you are
Start resolving conversations where your customers already are
Set up your shared inbox in minutes — no code required. Every message, every channel, one dashboard.